Q. What is your group deposit, payment, and cancellation policy?

A. If you choose to not lock-in your foreign currency exchange rate, your deposit consists of two components: a non-refundable development fee (usually $250 per person for groups of four or larger) and the deposits required for your trip by our foreign vendors. If you prefer to have us lock-in the foreign currency exchange rate, add 10% of your land package price to the deposit. If you do not lock-in the exchange rate, the $ price of your land package will rise or fall with changes in the exchange rate.

If your customized trip requires more than 10 hours to develop and plan, the non-refundable development fee is increased at the rate of $40 per hour. The additional development fee will be allocated to the members of your group (the additional development fee is for the total group, not per person.).

If weddiings, apartments, villas, or castles are involved, your final payment is due 80 days before your departure date. Otherwise your final payment is due 40 days before your departure unless other arrangements are made (in writing). Final payments must be made by check or by bank transfer. Your deposits (including development fees, foreign vendor deposits, and currency exchange deposits) are fully deducted from your final payment.

If you cancel before making final payment, we refund 85% of your net deposit (deposit minus the development fee) minus any cancellation penalties or forfeited deposits with our vendors and minus any losses incurred by us in settling your foreign currency contract.

If you cancel after making final payment, we refund 85% of your total payments minus the development fee and minus any cancellation penalties, forfeited deposits with our vendors, and losses on your foreign currency contract. All refunds are paid after we have settled with the foreign vendors and after we have settled your foreign currency contract (if any). The development fee is always non-refundable but will be applied to the first trip that you take with us.